![]() ![]() This question is an opportunity to show your problem-solving skills and ability to work within the company’s policies. Have you ever been in a situation where you were asked to do something that was against company policy, how did you handle it? This experience has taught me valuable communication and problem-solving skills that I can apply to this role.” 4. In my current role, I work closely with clients to help them understand their finances and find ways to save money. ![]() If you have experience working in finance, be sure to highlight any transferable skills that make you a good fit for this position.Įxample: “I’ve worked as an accountant for five years now, so I’m very familiar with the financial industry. This question is a great way for the interviewer to learn more about your background and how it relates to this role. Do you have experience working in the financial industry? This satisfied both parties, and the client ended up paying less than what they originally expected.” 3. I decided to offer them a discount on future purchases if they agreed to pay for the upgrades now. The client understood this but still insisted on getting upgraded software for free. I explained to them that upgrading their account would include new features but also additional costs. They were looking for more features than we offered in our current version of the software, so they wanted us to upgrade their account at no cost. Use examples from your previous experience to show that you can think critically, communicate effectively and solve problems.Įxample: “In my last position as a customer service representative for a software company, I had a client who was upset with our product. This question can help the interviewer understand how you handle conflict and make decisions. Tell us about a time when you had to make a difficult decision regarding customer service. I believe that teamwork is essential to success, so I plan to reach out to everyone in the department.” 2. Another goal of mine is to develop relationships with all of my coworkers. I want to understand what makes the company successful so I can contribute to its growth. When answering this question, it can be helpful to include specific tasks or projects that you would like to accomplish in your first three months on the job.Įxample: “My goal for my first 90 days at Republic Finance LLC is to learn as much as I can about the company culture and processes. This question is a great way to see how ambitious you are and whether your goals align with the company’s. What are your goals for the first 90 days? Can you tell me about a time when you helped a fellow employee achieve a goal?Įxpand + 1.If hired, what would be your approach to helping the branch reach its sales goals?.What would you do if a customer was unhappy with their purchase?.Provide an example of a time when you worked well under pressure.What would you do if you noticed a co-worker not following company policies?.What does excellent customer service mean to you?. ![]()
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